ซื้อเซรั่มแพ๊คคู่มา 3 ชนิด(6 ขวด) ขนาดขวดละ 10 มล. เปิดใช้ขวดแรก ใช้แป๊บเดียวหมด เปิดใช้ขวดที่2 ก็แป๊บเดียวหมด จึงลองใส่น้ำขนาด 10 มล.ในขวดเปล่าที่ใช้แล้ว เปรียบเทียบกับขวดที่เปิดใหม่ ขนาดคนละระดับ ที่ใส่น้ำเปล่าอยู่ระดับเกือบถึงคอขวด แต่เซรั่มที่เปิดใหม่อยู่ระดับก้นขวด ดูแล้วน่าจะประมาณ 3 มล. ลองหาที่ขวดดูก็ไม่มีขนาดปริมาณเขียนไว้เลย แต่ที่กล่องเขียนไว้ 10 ml. ทั้งหมดสั่งซื้อจากเว็บนี้ ของหมดอายุปี 2019 ยังเหลือที่ยังไม่แกะกล่องอีก3กล่อง ส่วนที่แกะแล้วก็ยังเก็บไว้ทั้งขวดและกล่อง อยากทราบคำชี้แจงจากบริษัท ก่อนทำการร้องเรียน ขอคำชี้แจงด้วยค่ะ

สรุปปัญหาสินค้าที่สั่งซื้อจากเว็บ DIANA
1.ฉลากที่ขวดเซรั่ม ไม่มีระบุปริมาณ แต่ที่กล่องบรรจุภัณฑ์ระบุ 10 มล. แต่ปริมาณเซรั่มในขวดมีแค่ 2-3 มล. (เหมือนสินค้าสำหรับแจก,แถม,ทดลองใช้)
2.มาส์กแบบซองที่สั่งซื้อมาพร้อมกัน ไม่มีระบุวันหมดอายุ
อยากทราบคำชี้แจงจากบริษัทด้วยค่ะ

ได้รับคำชี้แจงจากบริษัทแล้วว่าสาเหตุเกิดจากจุกยางมีปัญหา และทางบริษัทได้ทำการเปลี่ยนสินค้าใหม่ให้แล้ว
ขอบคุณค่ะ

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